A passenger took the seat I had reserved for my daughter. I stayed calm and asked for help. Then the pilot handled the situation.

I had spent months preparing my daughter for her first flight, right down to the seat that would help her feel safe. When that small piece of security was taken from us, I thought I had no choice but to walk away.

The night before the trip, I sat cross-legged on my daughter Emma’s bedroom floor, zipping up a small suitcase covered in cloud stickers she’d picked out herself. Two years had passed since her father, Sean, died.